The ATC Professional IT Service Management Systems Certification Scheme is for auditors using ISO 20000.
The scheme is based on the key standard ISO 20000: Information technology – Service management (current edition). To be certificated, you'll need to demonstrate that you have the skills to audit the proper implementation of ISO 20000 (some alternative standards are also accepted – see below).
Employees conducting service management system (SMS) audits within their own organisation, i.e. internal audits
Service management system (SMS) auditors, e.g. those employed by third-party certification bodies/registrars or by purchasing organisations
Service management practitioners, e.g. Service management consultants and other Service management personnel
You are required to demonstrate the following knowledge and competencies (see the 'Sector understanding' and 'Work experience' sections of the application form):
Knowledge of the role of service providers and their responsibilities
Knowledge of the importance of control of parties involved in the service lifecycle
Basic training in service management knowledge (e.g. ATC Professional will accept the ITIL® Foundation certificate or equivalent training)
Knowledge of ITIL®. (ATC Professional will accept the ITIL® Foundation certificate or equivalent training as satisfying this requirement)
Understanding identification and management via risk analysis applied to service management
Understanding of service requirements, service management system (SMS), and service management plans and their interaction
Understanding the importance of service and the importance of prioritizing
Understanding of release and deployment management and change management
Understanding Asset management, configuration management and the importance of configuration items (CI)
Understanding of the service delivery including continuity and availability, incident management and problem management
Understanding of the business relationship management and of the importance of meeting SLAs.